Ordering

How do I place an order?

• Browse our menu, add your preferred items to the cart, and complete the payment process. You’ll receive a confirmation email once your order is accepted.
• We require a minimum of 48 hours in advance order to ensure preparation and delivery.

Can I make changes to my order?

• Changes can be made within one hour of placing your order. Please contact us immediately at info@melizas.com. Please include your order reference when contacting us.

Do you take pre-orders?

• Yes! You can schedule your order for a future date at checkout.

Is there a minimum order requirement?

• Yes. Our minimum order is £25.

Customization and Menu

Can I customize my order?

• Absolutely! Let us know your preferences, such as spice levels or ingredient swaps, during checkout or by contacting us.

What makes your meals special?

• Our meals are freshly made, crafted with love, and use only natural flavours and premium ingredients, bringing you a taste experience like no other.

Do you cater to dietary restrictions?

• We strive to accommodate dietary preferences, but as our kitchen handles common allergens, we cannot guarantee allergen-free meals. Please inform us of any dietary restrictions or allergies when placing your order. See each menu for allergen information

Delivery and Collection

Where do you deliver?

• We currently deliver to most areas in the Northwest of England. Enter your postcode to check if we are able to deliver to you or contact us via the enquiry form or email

How much is the delivery fee?

• Delivery fees vary by location and are calculated at checkout.

What if I miss my delivery?

• We endeavour to update you on the status of your day. Kindly let us know if you will not be available to receive your order. Please ensure you communicate with us earlier if you are unavailable to receive your order. Missed deliveries may attract additional charges for re- delivery.

Can I collect my order?

• No. We currently offer only delivery services. We will inform you when we offer pick-up services in the future.

Payments

What payment methods are accepted?

• We accept major credit and debit cards. All payments are securely processed.

Can I pay on delivery?

• No, all payments must be completed at checkout. Payments validate your order.

Refunds and Returns

What is your refund policy?

• Due to the perishable nature of our food, refunds are not available unless there is a quality issue.

What if there’s an issue with my order?

• Contact us at info@melizas.com immediately, and we’ll resolve it promptly.

General Questions

How do I contact customer service?

• Email us at info@melizas.com or WhatsApp +44 7956 684439

Do you offer catering?

• Yes. We provide catering services for private and corporate events. Kindly fill out our contact form or email us at info@melizas.com for all your catering requirements.